Most companies put much emphasis on reducing printing costs at the expense of maintenance and servicing. At best, lower printing costs is their major priority and this makes them oblivious of another prime responsibility of servicing the printing equipment on a regular basis.
KDS Direct, a KYOCERA authorised reseller, believes that there should be a symbiotic relationship between driving down printing costs and the maintenance of the printing solution. As such, KDS Direct provides fast and expert repairs, servicing and maintenance plans to all customers. Their service plans have proven to be cost effective, due to a competitive total cost of ownership (TCO).
In recent times, many business customers have learned a hard lesson of the impact of printer operating expenses, including maintenance, replacement of consumable products, such as cartridges, use of print media, administration of the machine and the costs of energy to power it, which can represent several times the purchase price of the printer.
KDS Direct, knowing how much this issue affects the bottom line of many businesses, continuously engages with stakeholders and innovates to ensure that the maintenance and servicing of the printer during its lifetime, does not disrupt cash flow.
The unique aspect of the service plan goes beyond just repairs;- Dedicated and well-trained product specialists endeavor to understand the needs of your business and design a tailor-made plan to suit your business requirements. Signing up with the service plan, means you have unlimited access to service engineers, who will be just a phone call away.
To continuously improve on services rendered to customers, KDS Direct constantly conducts customer satisfaction surveys to gauge the performance of its service staff and the satisfaction of clients, in order to correct any variances. Additionally, to keep their field engineers motivated, KDS Direct pinpoints, distinguishes and rewards their enthusiastic engineers who go the extra-mile to leave an indelible mark in the minds of customers. This propels a healthy competition among field engineers, resulting in a resoundingly high standard of services to customers. More so, the rigorous process of recruiting and continuous training of these engineers improves their technical knowledge to deliver exceptional service to companies.
Service solutions range from printer services, and repairs, installations and upgrades, supply of genuine KYOCERA consumables, supply of genuine KYOCERA maintenance kits, fitting of spares, supply and installation of new KYOCERA equipment, end of warranty equipment, and offering expert advice on procurement of new equipment.
Benefits of KDS Direct service plan solutions
KYOCERA’s service agreement, which stipulates the cost to companies, ensures that they budget for the plan effectively. This prevents any unforeseen costs of repairs that firms are not prepared for. Subcontracting your company’s service plan to KDS Direct, means your business can focus on the core business of satisfying customers, maximising profit, and searching for ways to reduce total overhead costs. In addition, companies can be sure of;
- Better-quality operating time and productivity of machines;
- Customised maintenance support by KYOCERA technicians;
- Improved return on printing equipment;
- Unlimited access to dedicated engineers;
- Genuine KYOCERA spare parts at discounted prices.
Contact KDS Direct today for an obligation-free quote. Also, compare quotes and you will find out about their lowest, but superior service plans on offer. KDS Direct also welcome companies with existing service plans who may be looking to switch.
Contact Details
Telephone: 086 099 5181
Email: [email protected]
Website: www.kdsdirect.co.za
Address: 11 Enterprise Close, Linbro Business Park, Sandton
Published on behalf of Smudge Digital Agency