In a renewed effort to improve the availability of service parts to support customers within Africa, KYOCERA Document Solutions South Africa (KDZA), has finally sealed a strategic partnership deal with Africa’s largest IT parts distributor, Service Parts Logistics (SPL).
KYOCERA Document Solutions South Africa offices in Johannesburg
This partnership is a big step forward for KYOCERA Document Solutions South Africa, as they seek to consolidate their impressive gains over the last few years in the emerging African market.
According to Paul Wendlandt, Customer Services Support Manager, KDZA believes this strategic partnership with SPL will enable them to reach many areas in sub-saharan Africa, in order to assist resellers to better support their customers.
We anticipate reaching a large base of resellers that currently support our products, allowing for greater parts availability. This is a critical aspect of the resellers being able to offer superior service and support to their clients.
Our aim with this appointment is to bolster the availability of service parts to support the products that KYOCERA currently has in our installed-base and for those we are bringing to the market.
SPL has a specialist focus on the service industry and 29 years of experience in the very granular business of spare parts and long-life consumables (i.e. printer maintenance kits), which means that they are able to profile and hold large volumes of the stock that the market needs – and crucially that they are able to find interim solutions for resellers on non-stock items, and supply these on very short lead times.– Wendlandt explained.
Marketing manager of SPL, Christopher Cox, expressed excitement about the partnership with KDZA.
This is a fantastic fit for both businesses – we’re delighted to bring our skillsets to serve KDZA, and we’re excited to be associated with this prestigious brand. I think we’ll help KYOCERA’s resellers grow the brand at a real grassroots level by allowing them to offer a fantastic service to their customers without the need to hold their own spare part stock. This will allow them to compete with some of the biggest brands in the imaging and print business.– said Cox.
About KYOCERA Document Solutions South Africa (KDZA)
KYOCERA Document Solutions South Africa is renowned for its tailor-made document solutions that provide a perfect blend of premium products, software solutions and professional services that increase an organisation’s workflow efficiency, enhance employee productivity, minimise environmental impact and significantly reduce operating costs.
The company offers world-class monochrome and colour printers, multifunctional products, parts and supplies, as well as software solutions.
A key differentiator for the KYOCERA brand is the primary focus on overall value as opposed to only considering the initial acquisition price. Its solutions portfolio and Managed Document Services division help customers to reduce costs and environmental impact at the same time as improving the efficiency and reliability of common business processes.
KYOCERA is ISO 14001:2004 compliant, the international standard for environmental management systems. This highlights the company’s commitment to a sustainable environmental management strategy.
KYOCERA Document Solutions Inc. is a wholly owned subsidiary of KYOCERA Corporation, which is a leading manufacturer of high-tech ceramics, electronic components, solar cells and electronic office equipment.
For more information about KYOCERA, visit https://www.kyoceradocumentsolutions.co.za/
About Service Parts Logistics (SPL)
Service Parts Logistics is Africa’s largest IT parts distributor. SPL is the authorised agent for top brands like HP, Toshiba, Lenovo, Fujitsu, Lexmark – and many more.
SPL is set apart by three things: outstanding, passionate customer service; intelligent IT systems that automate processes and profile stock based on market trends and customer need; and, 3000 m2 of warehouse space packed with inventory.
For more information about SPL Logistics, visit http://spl.co.za